Schedule Product Demo

Case Study

Enhancing Technical Support with AI-Powered Bots for a Fintech Microfinance Company

Consult our Experts

About Client

Our client is a dynamic FinTech microfinance company, focusing on empowering the unbanked and underbanked communities across India by offering comprehensive financial services. Leveraging the expertise of industry veterans with over 19 years in the payment industry, they provide a robust online platform—accessible via web and mobile—allowing retailers to deliver essential banking and financial products. With a commitment to financial inclusion, they aim to reach underserved areas, including rural and urban locations, through innovative services like kiosk banking, bill payments, digital transactions.

However, this mission faced significant challenges when managing technical support. The company and their clients experienced disruptions caused by server outages, network congestion, and device incompatibilities, leading to failures in payment transactions. These issues not only hampered their operations but also required manual intervention, resulting in a loss of their clients' trust. To address these challenges, we implemented a Generative AI-based virtual assistant integrated with a messaging application, enhancing their use of AI-powered financial chatbots for FinTech. This innovative solution automated technical issue resolution, minimized human error, and delivered faster support, streamlining operations, ensuring compliance, and ultimately improving the overall experience for their clients.

  • :   Fintech, Microfinance
  • :   Mobile App, Web Application
Challenges

Challenges

  • Frequent Payment Failures

    Issues with the payment gateway caused transaction failures, leading to delays in payments.

  • Delayed Support Response

    Support was only available during working hours, leaving client without assistance during off-hours.

  • Compliance and Auditing Risks

    Manual processes increased the risk of discrepancies and non-compliance with financial regulations.

  • Slow Issue Analysis and Resolution

    The support team had to manually analyze and resolve issues, resulting in slower response times, whereas the bot can handle both instantly.

Gen AI-powered Financial Bot

How Gen AI-powered Fintech Bot Helped Them

Automated Transaction Query Resolution

  • Automated Query Handling: The AI-powered financial chatbot for FinTech instantly processed queries, identifying issues like in-process, stuck, or failed transactions.
  • Instant Fixes: The bot applied automatic corrections for pending settlements and confirmed without intervention.

Automated Error Correction and 24/7 Availability

  • Error Identification & Resolution: The Generative AI in FinTech bot identified and corrected common errors by automatically.
  • Round-the-Clock Support: The chatbot provided 24/7 support, eliminating the need for manual intervention and ensuring uninterrupted service
Gen AI-powered Financial Bot

Automated Logging and Reporting

  • Comprehensive Audit Trail: The AI-powered financial chatbot for FinTech automatically logged actions, corrections, and outcomes, providing a secure audit trail.
  • Reduction in Human Error: Automation minimized manual discrepancies, ensuring compliance with financial regulations through Generative AI in FinTech.

Instant Status Updates

  • Real-Time Feedback: The FinTech chatbot provided real-time updates on all technical issues and status.
  • Reduced Response Time: The chatbot for FinTech offered near-instant resolutions for clearing logs, fixing discrepancies, and generating reports.

Achieve Seamless and 24/7 Support for FinTech!

shape shape

Key Benefits of AI-powered Fintech chatbot


85%Reduction in Manual Support Efforts

96% Faster Issue Resolution

90%Compliance Accuracy

We're Always Eager to Hear From You!

Contact

Get In Touch

Fill out this form for booking a consultant advising session.

  • shape
  • shape
close

Get In Touch

We use cookies to enhance your user experience. By continuing to browse, you hereby agree to the use of cookies. To know more; visit our Privacy Policy & Cookies Policy

X