Our client is a dynamic FinTech microfinance company, focusing on empowering the unbanked and underbanked communities across India by offering comprehensive financial services. Leveraging the expertise of industry veterans with over 19 years in the payment industry, they provide a robust online platform—accessible via web and mobile—allowing retailers to deliver essential banking and financial products. With a commitment to financial inclusion, they aim to reach underserved areas, including rural and urban locations, through innovative services like kiosk banking, bill payments, digital transactions.
However, this mission faced significant challenges when managing technical support. The company and their clients experienced disruptions caused by server outages, network congestion, and device incompatibilities, leading to failures in payment transactions. These issues not only hampered their operations but also required manual intervention, resulting in a loss of their clients' trust. To address these challenges, we implemented a Generative AI-based virtual assistant integrated with a messaging application, enhancing their use of AI-powered financial chatbots for FinTech. This innovative solution automated technical issue resolution, minimized human error, and delivered faster support, streamlining operations, ensuring compliance, and ultimately improving the overall experience for their clients.
Issues with the payment gateway caused transaction failures, leading to delays in payments.
Support was only available during working hours, leaving client without assistance during off-hours.
Manual processes increased the risk of discrepancies and non-compliance with financial regulations.
The support team had to manually analyze and resolve issues, resulting in slower response times, whereas the bot can handle both instantly.
Fill out this form for booking a consultant advising session.