Digitizing workforce training for microfinance and NBFC field operations with a centralized eLearning Platform.
Our client operates as an authorized Business Correspondent (BC) for several leading Banks and NBFCs across India. The organization supports microfinance lending under SHG/JLG models, offers credit-linked insurance, and facilitates individual and group-based financial services through its nationwide field network. With employees spread across multiple regions and departments, the organization required a structured approach to training, onboarding, and compliance education. SmartinfoLogiks implemented eTuTs – a centralized eLearning Platform designed to standardize training delivery and improve workforce capability across the organization.
Across locations and languages, four deep-rooted challenges were standing between our client's workforce and meaningful, measurable learning.
Training programs were managed manually, making onboarding and learning delivery inconsistent.
With over 10,000 employees across India, delivering standardized training across locations was difficult.
Training content needed to be delivered in multiple regional languages for better adoption.
Manual tracking of employee progress, exams, and certifications reduced training efficiency.
A unified, secure, and intelligent platform built for enterprise-scale deployments across every team and geography.
Training success rate across workforce
Accurate employee evaluation through automated assessments
Increase in workforce training engagement
Faster employee onboarding and training completion
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