Willow In Cx Innovation Technology Summit

11th May 2023, CX Innovation & Technology Summit & Awards 2023 at Fairfield by Marriott Mumbai International Airport...

Its claimed that customers are merely people who desire to be treated with compassion. They are always in view of seeking human interactions and are willing to pay a price for it and be loyal. This CX Summit organized by Empiric Business Media was aimed at meeting shifting customer expectations and offering exquisite customer experiences as a top priority of every business, at present.

Smartinfologiks team had the immense pleasure and opportunity to associate with CX professionals at the CX summit organized by Empiric Business Media. Our CEO and co-founder, Ms. Kshyana Prava (Mita), shared some valuable insights on CX and introduced Smartinfologiks range of products: BizSuite- Office Automation Platform, SysOps- DevOps & Sys Administration Automation Platform, Datalytics- BigData and Analytics Platform, BEEConnect- Applied IoT Platform, eTuTs- eLearning Platform. She further stated, being a part of this great event and engaging with such wonderful professionals was truly amazing and an honour.

Also, the co-founder Mr Bismay Mohapatra had an opportunity to shed some light on our new product SysOps- DevOps and Infrastructure Automation Platform. It was an honour to share our thoughts and connect with such a remarkable audience, exclaims Mr. Mohapatra.

The summit also dictated the need for businesses to learn how to cater to the heightened expectations and suffice changing tastes. In the present scenario, data-driven decision-making is vital to the challenges encountered in the customer experience function. Analytical outcomes can aid businesses in living up to the customer expectation and offering optimistic experiences that will foster loyalty and augment customer retention, says Mr Mohapatra.

The year 2022 has witnessed CX being driven by AI & IoT, fostering technology-driven solutions to challenges by developing deeper connections with their customers. "Immersive and hybrid experiences with the evolution of metaverse will be the next evolution of social connection which will add a new domain to customer experience by integrating AR & VR, stated Ms. Kshyana."

Attaining actionable insights of solutions that helped businesses overcome challenges on their voyage in strategizing to endeavour superior experiences for their patrons was an intention of this CX Summit 2023.